There are 3 actions you can take if your needed service or equipment request is delayed beyond the 6 weeks timeline.
1. Contact your provider to verify that prior authorization requirements have been submitted. If your provider has submitted the forms, call 612/296-3386 the DHS Prior Authorization office to determine if additional information was requested and why your request hasn't been processed.
2. Call your County Financial Worker, They may be able to help you find out the cause of the delay or reason for denial,